Terms of Service

Last updated: 8 October 2026

Welcome to our store. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.

1. About Our Store

This website is operated by [ELARIVA].

We provide beauty, skincare, personal-care and related products through our online store.

By using our website, you confirm that you are legally capable of entering into a binding agreement.

2. Products & Product Information

We make every reasonable effort to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.

However:

• Product colours and appearance may vary slightly depending on your device or screen.
• Packaging may occasionally differ from images shown on the website.
• Product availability may change without notice.
• Individual results from beauty and skincare products may vary from person to person.

Our products are intended for cosmetic and personal-care purposes unless otherwise stated.

Please read product descriptions and ingredient information carefully before purchasing. If you have known allergies or sensitivities, please check the ingredients before use.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you should receive an order confirmation. Receipt of an order confirmation does not necessarily guarantee that the order will be fulfilled if, for example, the product is unavailable or there is an error in pricing or product information.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing or product availability issues.

If we cancel an order after payment has been received, the applicable amount will be refunded.

4. Pricing & Promotions

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

Prices and promotions may change without prior notice.

Promotional offers may be subject to specific terms, including expiry dates, product exclusions, minimum purchase requirements or limited availability.

Only one promotional offer may be applied to an order where stated.

5. Payments

We accept the payment methods displayed at checkout.

Payments are processed securely through our third-party payment providers. We do not knowingly store your complete payment card information on our own systems.

By placing an order, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.

6. Shipping & Delivery

We aim to process orders as quickly as possible.

Estimated delivery times are provided on our website and may vary depending on the customer’s location, courier availability and circumstances outside our reasonable control.

Once an order has been dispatched, customers may receive tracking information where available.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, incorrect delivery information or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information when placing an order.

7. Returns & Refunds

Returns and refunds are subject to our Refund & Returns Policy.

For hygiene and safety reasons, certain beauty, skincare and personal-care products may not be eligible for return once opened or used.

If you receive an incorrect, damaged or defective item, please contact us as soon as reasonably possible with your order details and supporting photographs where applicable.

Nothing in these Terms limits any rights you may have under applicable South African consumer protection law.

8. Beauty & Skincare Disclaimer

Our products are intended for cosmetic and personal-care use.

Individual results may vary depending on factors such as skin type, skincare routine, lifestyle and other individual circumstances.

Our product information is not intended to diagnose, treat, cure or prevent any medical condition.

If you experience irritation or an adverse reaction, discontinue use and seek appropriate professional advice where necessary.

9. Website Use

You agree not to:

• Use our website for unlawful purposes.
• Attempt to interfere with the operation or security of our website.
• Submit fraudulent orders or payment information.
• Copy, reproduce or commercially exploit our website content without permission.
• Attempt to gain unauthorised access to our systems or accounts.
• Use automated methods to collect information from our website without our permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

10. Intellectual Property

All content on this website, including our branding, logos, product descriptions, photographs, graphics, text and other materials, belongs to us or our licensors unless otherwise stated.

You may not reproduce, modify, distribute or commercially use our content without our prior written permission.

11. Third-Party Services

Our website may use third-party services, including payment processors, delivery providers, analytics providers and other technology services.

Your use of certain third-party services may also be subject to their own terms and policies.

We are not responsible for the independent actions, policies or availability of third-party services.

12. Website Availability

We aim to keep our website available and functioning properly. However, we cannot guarantee that the website will always be uninterrupted, secure or error-free.

We may temporarily suspend or modify parts of the website for maintenance, updates, security reasons or other operational requirements.

13. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services or legal requirements.

The updated version will be posted on this page with the revised “Last updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African law.

16. Contact Us

If you have questions regarding these Terms of Service or your order, please contact us:

[ELARIVA]
modiki.ramaisa@gmail.com
📍 South Africa

We aim to respond to customer enquiries as promptly as reasonably possible.